Self Directed Work Teams -- A Powerful Force

Team Conflict

Teamwork usually evokes a vague mental picture of cooperation and polite discussion. However, true teams exhibit a high level of social structure. Their members have specific behaviors that move the group towards specific goals.

An absence of overt conflict, for example, is often mistaken for teamwork. But conflict is natural, even desirable. If conflict is not visible, either people are thinking alike or they have suppressed conflict. Neither situation is helpful.

Effective teams gain power from divergent thinking, attitudes and experience. Without this variety, conflict is lessened but the results are less effective. Teams that suppress conflict also lose effectiveness and the conflict eventually erupts in destructive ways. 

Team Types

Problem-Solving and Self Directed Work Teams are the most common types. Problem-solving teams have members from different parts of an organization. The purpose is to solve a problem and disband at task completion. They usually employ a leader or facilitator.

Work Teams are ongoing. Their mission is to manage and coordinate daily work. They draw members from the same department or area. Ideally, they perform a series of sequential tasks that result in a finished product. Work teams may switch to the problem-solving mode to deal with an impediment.

Work teams may have any of several leadership arrangements. Some have appointed leaders; others have no formal leader. Intermediate arrangements such as elected leaders or facilitators are also effective.

Why Teams Work Better

Problems in an organization are often complex and difficult. Root causes are hidden. Solutions are elusive and often ineffective. How many times have you dealt with a problem that crops up again and again? How many times have you dealt with a problem that was supposedly resolved?

Trained, diverse, and mature work teams address problems better than individuals or other groups. From training and experience they dig deep for the root causes. Diversity brings logical, emotional, and intuitive intelligences to bear on an issue. Solutions are often simple, elegant, and effective. Competent work teams make better decisions for the same reasons. 

Motivation is superior with teams, especially Self Directed Work Teams. Think of your feelings while on a winning sports team to appreciate this power. Teams appeal to the higher motivators. They satisfy cravings for social interaction, esteem, and self-actualization.

Excellent coordination is also evident in work teams. This is especially important where multiple, sequential tasks take place. The sports analogy applies here as well.

The power and effectiveness of work teams can be a strategic advantage in business. However, they are not for management that is impatient, arrogant or unwilling to invest time, attention, and training. In the articles below we explore the conditions success.