Root Cause Analysis & Process Improvement

Root Cause Analysis is a high-energy seminar crammed with challenges and exercises. As part of a team, participants solve such mysteries as The Case of The Tasteless Coffee where causative factors hide behind misinformation, intermediate causes and sloppy thinking. 

This program gives participants the team skills and problem solving skills to identify and eliminate root causes. As a result, problems are solved permanently. It is a companion to our Six Sigma seminar.

Phone to Schedule

816-931-1414

1.0 RCA-- A Systems View

What is a "Problem?"

What is A Root Cause?

The Problem Solving Procedure

Why Problems Persist

2.0 Organizing For RCA

The Power of Teams

Modes of Communication

Listening Behaviors

Team Building & Subverting Behaviors

Roles of The Facilitator

Holding An Effective Meeting

How To Resolve Conflict

3.0 Select A Problem

Who Selects The Problem

Criteria For Selection

4.0 Define The Problem

What To Look For

Developing Your Problem Statement

Refining The Problem Specification

5.0 Analyze Information

Forms & Checklists

Statistical Sampling

Process Charts & Fishbone Diagrams

Building A Burger (Exercise)

Surveys

Using Line, Scatter, Bar, & Pie Charts

6.0 Identify The Problem Source

Fishbone Diagrams

Is/Is-Not Analysis

The Case Of The Tasteless Coffee (Exercise)

7.0 Search For Solutions

Brainstorming

The Columbo Approach

Building A Burger Better (Exercise)

8.0 Identify The Best Solution

Cost-Benefit Analysis

PNI Analysis

Weighted Factor Evaluation

9.0 Take Action

Three Types of Action

Planning The Implementation

Presenting Your Proposal

10.0 Putting RCA Into Practice

Valley Extruded Products (Case Study)

Peeling The Onion 

• What is a problem? The definition may surprise you!

• How to define and specify your problem accurately. 

• Why problems persist

• How to identify the Root Cause that eliminates the problem forever.

• Why teams are better at Root Cause Analysis. 

• How to avoid wasting time and hold meetings that get results.

• Doing things right is important. Doing the right things even more so. Here's how to guide your team towards problems with impact.

• About Seven Information Gathering Tools to get the right information in the right way.

• Brainstorming as a team by following five simple rules.

• How many solutions might solve the problem but which is best? Learn three effective methods for decision making.

• Emergencies require fast action. Learn about three types of action in a crises.

• How to implement solutions quickly and effectively.

• See how these techniques work together in The Case of The Dreary Dog Food.

• How to put new skills to work solving realistic case problems.