Process Mapping (example below) is also known as Process Charting or Flow Charting. It is one of the oldest, simplest and most valuable techniques for streamlining work. It is also subtle and requires experienced facilitators for best results.

A process map visually depicts the sequence of events to build a product or produce an outcome. It may include additional information such as cycle time, inventory, and equipment information.

Several systems of conventions exist. At Strategos, we find that the original system invented by Frank Gilbreth in the early 1900's is still the most useful. The Gilbreth approach is highly visual and discriminates between waste and value-added activity. It is also simple, intuitive and easily used by untrained groups. An experienced facilitator, however, is required.

The figure below shows a Process Map example and instructions for its construction.

In most situations only the circle symbol (Operation) adds value. For more on added value versus waste, see "A Magical Moment With Dr. Shingo".

More Info

The How-To of Process Mapping
Facilitating A Mapping Team
Process Mapping Example
Information Flow Example
Future State Process

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