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Process
Mapping (example below) is also known as Process
Charting or Flow Charting.
It is one of the oldest, simplest and most valuable techniques
for streamlining work. It is also
subtle and requires
experienced facilitators for best results.
A
process map visually depicts the sequence of events to build a
product or produce an outcome. It may include
additional information such as cycle time, inventory, and
equipment information.
Several
systems of conventions exist. At Strategos, we find that the
original system invented by Frank
Gilbreth in the early 1900's is still the most useful.
The Gilbreth approach is highly visual and discriminates between
waste and value-added activity. It is also simple, intuitive and
easily used by untrained groups. An experienced facilitator,
however, is required.
The
figure below shows a Process Map
example and instructions for its construction.
In
most situations only the circle symbol (Operation) adds value. For
more on added value versus waste, see "A
Magical Moment With Dr. Shingo". More
Info
The How-To of Process Mapping
Facilitating A Mapping Team
Process Mapping Example
Information Flow Example
Future State Process
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