The
Facilitator's Role
While
mapping is useful for individual thinking, it is most
effective in a group setting. In a group, the
facilitator is key.
Facilitators
guide events, question conventional wisdom and keep
the discussion on track. The team provides detailed process
knowledge.
Facilitators
need not have experience with the process under study.
Indeed, lack of experience is an asset;
it forces questions that others take for granted.
However, facilitators do need
experience with group mapping.
Teams do
not need training in mapping techniques if the
facilitator has experience. Gilbreth's method and symbols are so
simple and intuitive that
the team learns quickly from the facilitator's example.
Much
More on Facilitating
Facilitating The Present State Map Facilitating Future State Mapping |
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your learning team through the experience of mapping
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More
on Process Mapping
The How-To of Process Mapping Facilitating A Mapping Team Process Mapping Example Information Flow Example Future State Process
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