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A steel foundry in this study manufactured wheels for trains. Prior to 1971 the foundry had two main products which accounted for 99% of their production.

When expansion left the firm with excess capacity, they engineered and sold additional products to fill the excess capacity. This went on until 1984 when quality and profitability had declined so much that the firm was in danger.

The chart below shows casting yield, an indicator of quality, during this period.

The company's accounting system had not reflected the true cost of the new products and they were under-priced. The company actually lost money on most of this new production.

They decided to re-focus their foundry. The approach was to drastically increase prices on the new products and reduce prices on the original standard products. This insured a profit on the new products and increased volume on the original products.

As a result the proportion of production devoted to the original products grew.

The chart above tells the story.

The purple line represents the portion of total production represented by the original two products. Between 1964 and 1971 this was essentially constant at 98%. As products proliferated, the proportion represented by the original two lines declined.

The black line represents labor productivity in man-hours per ton of good casting. From 1964 until 1972, shortly after the new products started coming on-stream, man-hr/ton declined as productivity increased.

With increased variety, man-hours/ton increased starting in 1973 until 1981. This trend did not reverse until 1981.

Adapted from: Stalk, George & Hout, Thomas M., Competing Against Time, The Free Press, New York, 1990.

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